TERMS AND CONDITIONS – Please Read Before Ordering

All designs and products are the copyright and property of and may not be copied or reproduced in any way by you or a third party. Daisy Sheldon Embroidery reserves the right to use any designs created for you.

Bespoke embroidery designs are a guide and subject to slight variation allowing the design to fit the measurement of the product, this adds to the individuality.

 

Veils:

The price of each veil varies and is determined by the following choices: fabric, length, embroidery and edging.

All of the products are handmade to order. Such attention to detail takes time, so it is important that you contact me as far as possible in advance of your wedding date to give me time to create the veil of your dreams, I would recommend at least 6 weeks prior to your wedding date.

Each veil is individually made to order and therefore no refund can be given.

 

Design Process

We will discuss the kind of veil you are looking for, including the design, length, and tier of the veil. If you already have a dress it helps to see some photos to get an idea of the style you are going for!

I have my range of designs in my collection or I can create a bespoke design for you.

 

Once I understand the kind of veil you are looking for, I can give you an idea of costings and if you are happy to go ahead, you can put a deposit down to secure the time in my diary.
I will then get started on the design process based on the agreed brief and will send you some tulle samples to match to your dress.
Once the design is completed, a visualisation will be sent to the you for any changes to be made - this involves minor changes such as sizing to aspects of the design, correction/alterations to date/ initials and other minor changes.

Once you are completely happy with the design, I will get started on the embroidery!

When your veil is finished, the final payment will be due and on receipt of this I will send your veil out to you.

Payment:

For individual orders, a non-refundable deposit of 50% is required before any production proceeds. The balance must be paid in full upon confirmation of your final order form. For trade orders, the balance must be paid in full before any work is carried out. Should an order be cancelled, Daisy Sheldon Embroidery must be paid in full for any work that is either in progress or completed.
All goods remain the property of Daisy Sheldon Embroidery until paid for in full.

The fee is paid by the client to Daisy Sheldon Embroidery for the design and creation of the product, the specifications of which are set out in and agreed by the client in the final order form. Daisy Sheldon Embroidery reserves the right to charge the customer an additional fee for any amendments requested by the client to the design of and/or alterations to the product, where the product has already been finished to the specifications set out in invoice and confirmed by the client.

 

Refunds:

No refund can be given as all products are individually made to order, unless faulty. If considered faulty on the part of Daisy Sheldon Embroidery, we will gladly correct or replace your order. If we are unable to correct or replace your order, a refund will be given for the amount paid to the faulty part of your order.
Daisy Sheldon Embroidery is not responsible for any damage to your order after it has left the studio.

Deposits are a contract to commit to the process and guarantee you are booked in. These are non refundable and any cancellations will incur in the deposit not being refunded.

 

Delivery:

If delivery is required, veils will be delivered by Special Delivery and require a signature on arrival. Daisy Sheldon Embroidery is not liable for late delivery on the part of the courier.

If you are purchasing from abroad, Daisy Sheldon Embroidery is not liable for any import or customs fees you may be charged for purchasing from the UK.

Daisy Sheldon Embroidery products are exempt from the ‘Distance Selling Regulations’ as all products are made to order.

By placing an order with Daisy Sheldon Embroidery you are agreeing to these terms and conditions.